ServiceNow AI Agents

    AI agents that analyze, build & architect on your ServiceNow instance

    NovusAI's ServiceNow agents plan, build, and verify real work on your instance — Business Rules, Script Includes, dashboards, Service Portal, integrations — with your approval on every change.

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    Reads by default · every change needs your approval · connect a developer instance

    A prompt in, real work out

    NovusAI · ServiceNow AgentDevelopment
    Create a before-insert Business Rule on incident that sets Priority to 1 when Impact is 1.
    N
    Plan · confirm the impact values → create the rule → verify on the instance
    snow_get_choices({ table: 'incident', field: 'impact' })
    snow_create_business_rule("Set P1 on high impact")
    Done — created before-insert Business Rule Set P1 on high impact on incident (sys_id 8a2f1c…), queried back and verified.

    Analysis

    Ask about your instance in plain English — counts, breakdowns, data quality, health. The agent queries live, reasons over the results, and tells you what it found.

    Development

    Business Rules, Script Includes, Client Scripts, UI Policies, fields and reports — built with the right timing and conditions, then queried back and verified on the instance.

    Architecture

    Service Portal widgets and pages, dashboards, and integrations — the agent knows the record chains and builds them in the correct order, verifying each step.

    Put a ServiceNow agent to work on your instance

    Connect your instance, watch it plan and reason, and approve every change. Analysis, development, and architecture — in one place.

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